Valve index faulty cable. the fucking analog sticks.

Valve index faulty cable You can just use tape to fix this, but if you want to fix it, like stock, you have to buy a replacement head strap, as that piece that broke off is a part of the head strap. TOOLS: Spudger (1) PARTS: Valve Index Tether and Trident Cables (1) Valve Index Headset Tether and Trident C Guide ID: 150314 -Draft: 2022-05-23 This document was generated on 2022-05-24 09:18: Finally, I gave in and contacted HP customer service. if u go thru the motions and its still bad theyll replace it for u . I have no image on my display, just a flickering purple screen. It might feel like it is stuck but just pull with an upward motion and then plug the cable back in. Damage wasn't visible though. Reply reply Blippy01 After a week of use I go to play Pavlov and it ends up that my headset has flashing red/green pixels on-screen with static occasionally on the top and bottom of the screen with frequent popping sounds in the audio, nothing has been modified about the Follow this guide to replace the tether and trident cable on a Valve Index VR headset. Cradle Adapter. Genuine Valve Index Part. 4ghz nordic semiconductor radio running valve's modified enhanced shockburst protocol. You did say it started with your new PC though, and given that Head into the windows sound settings, select the playback tab, and right click the 'Index HMD' device to access its properties. 99 Got my Valve Index Kit today. Return this item for free. Maybe the support can help you - that's why a support exist. I instaled new drivers for my GPU that also didn't help. 4 out of 5 stars 40 ratings | Search this page . I have never had stick drift, mainly cause I play FPS in VR. Reply reply [deleted] • Sad truth. Number of reviews: 12. The author of this topic has marked a post as the answer to their question. 0 did not work for me with the vive cable box/hub (just using knuckles with Theres a small chance the extension cable could be faulty. The display, usb ports, display ports, and cable all work. I email valve to ask about where to buy a new cable and they send me one for free. Plug your headset’s USB and HDMI into the computer. Valve Index Headset. r/ABraThatFits. I tried everything I could think of. Try a different DP cable (like the one from your first monitor cause you know it works) or try a HDMI cable instead. I probably should, huh? I'll do that today and report back here once I get an update. For discussion of the Valve Index. Being rough with your VR headset cable. Now the second piece of the cable management on the left side of the hmd is broken off as well. Device Descriptor Request Failed. Skip to main content. 50+ bought in past month. 3 weeks ago, i got my valve index set, and right away noticed the "no click" problem and i have to press really really hard to get an input. No, the HMD is god ray hell, the cable is weak and the controllers are have faulty analogue sticks that don't hold up past six months. if it still persists contact valve and start an rma for the cable if ur under warranty still. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Try and replace your 3in1 cable with direct connection to the PC. Finally, let's not forget the cable issue with Index. Step 1 Remove the face gasket . I tested pretty extensively for a few months, such as turning on my computer with the headset plugged in, plugged into a usb hub, directly into a usb port on the mobo, with the headset unplugged when powering on the computer, and testing on two other systems I have as well, brand new valve index, Laptop: Msi ge73vr 7rf Raider Gtx 1070 I living in China and shipping transport is too long . “The best way to experience VR. Hey I know it's been some months but what part you say the HMD cable that connectos with the other cables that connect towards the computer? the one with two arrow icons? #2. Screen tearing like this doesnt come from a faulty cable of the headset, and only happens for me in laggy games like vrchat. if not still try . Multiple different issues, which have mostly been wiped out and fixed over the years since launch. Always let the plug end do the Parts for Valve Index virtual reality headsets for DIY repair. What you need. Took about two weeks back and forth with support where I had to take a video of the static. 0 Connections; 2 Tether clips; Requires. But then Facebook just up and bought the company. Brand new computer, Aorus Master Motherboard with an i9-9900k. I'd like to provide an update on what happened next. ) Try A Different USB Cable. a warning " the I’ve had several replacements that seem faulty out of the box, a base station that sounds like a b42 engine compared to the 3 I’ve previously owned and a faulty tether cable my friend got a brand new index that had an instant red light and wouldn’t That is where the valve index comes in. BeatSaber and Pistol Whip run fine off USB-C to DP at 144Hz, and HL:A runs great at around 120Hz from the laptop A friend also has an Index and an ROG laptop with a 1060 or a 2060 - I forget which. A short time ago I posted an image of a faulty lcd in my brand new valve index . I have tried every single usb port available, moved dp cables, updated all drivers. - The cable is long, so it's not just a cable, but a cable with an amplifier that amplifies the current. Sale price $139. 3-4 days total. 2 and USB 3. Cable gets warm to the touch, to the point that the hmd has image spasms and crashes requiring restart. i think the question you are answering is can i buy a valve index. likely a cable issue . It made weird crackling sounds in the HMD speakers when I touched the part of the cable Follow this guide to replace the tether and trident cable on a Valve Index VR headset. It's a lot cheaper to ship a $1. Tried the Beta version of SteamVR. Jul 17, 2022 @ 12:40pm the troubleshooting. whenever I first reached out to Valve Support about this, they recommended fucking off and buying third party power supplies which I tried, but the plugs didn't fit properly, so it was moot. r/AMDHelp. Requires a This sounds like the same issue as the faulty cables from HTC and Pimax. connector but you never know Yeah it appears they did not do long term unit testing with the hardware. #1. < > Showing 1-7 of 7 comments --ranXerox--Dec 21, 2019 @ 3:26pm update video card drivers. (or faulty) cable at some point in the chain. Replace a worn or damaged face cushion gasket for a Valve Index Headset. The analog stick seems to be the problem when someone has an issue with their index almost every time. They initially blamed the problem on my chipset drivers (which I informed them were up to date). I myself have had two failures with the cable, and I watched the first one fail as it happened. " They replied within 2 hours, and after a couple more messages (sorting out some miscommunication and shipping details) they sent me a pair of clips which arrived a week later. Natural interactions, high-fidelity hand presence, and long-term comfort. That's a little concerning, and could be a graphics card issue. I wish valve made a metal version with more I recently received a Valve Index (it's amazing), but I'm having one issue: I can't boot my PC when the DisplayPort is plugged in, it stays on the "Press F2 or DEL to enter UEFI BIOS" screen forever. You could be eligible for 12 more months, of which if you can provide them proof that Valve cannot replace nor repair Actually I haven't yet. Per page: 15 30 50. Steam VR Fest: Official Trailer (Dec 4 to 11) Valve Index seems to be WAY too problematic for laptops at this point. Sale price €139. I tried the cable, and immediately got the same errors (4-1 and 4-4). Here’s what I did the one time it worked before the faulty cable f’d me again: Remove steam vr usb devices, close steam vr, close steam, unplug ur headset USB, navigate to your program files / steam folder and right click on the I waited 13 weeks for my valve index and am getting 108 and 208 errors and cable disconnected at display. Replace a damaged, frayed, or malfunctioning cable Tether and Trident cable set for a Valve Index Headset. 5. Barely any USB ports used. View. The Index is intended to remain connected at all times just like a monitor. Heino Hinterseer. Not sure how that affected things, but I wouldn't be The Valve Index is one of the VR headsets of the moment. Our Genuine Valve parts are supplied by the official Valve supply chain. Valve has been very unhelpful in providing either an RMA timeframe, a refund, or an advanced RMA. It got u/OculusSupport's attention just long enough for "Ernest" to send me a reply to tell me that I have to buy another cable. 99 For discussion of the Valve Index. Faulty Item Warranty Policy: To ensure your warranty remains valid, please refrain from opening or attempting to modify the hardware of your device. Valve Index Controller Lanyard. I have 3 2. Deleting Monitors and USB hub controllers in Device Manager What I Know. Just check out the number of posts of people saying how quickly they replace faulty products on this sub. I could see it though. The other worked well, it's just that the right stick felt like it was scraping the ribbon cable and I didnt want that to create a problem outside of warranty, so also RMA'd. Trying diferent USB and DisplayPort on my MoBo and GPU, restarting the app, steam and PC didn't help either. The piece that broke off is the cable guide on the left side of the HMD. just thought about this there could also be a connection issue with I had a faulty cable after a year and a half of owning my index. Thu Dec 31 2020 23:04:28. They do not appear right away. Every twist starts destroying the cable at first you will see static, eventually you will lose signal. Now you hear a small part rattling inside the controller when moving. • HMD three=way connector (USB/DP/Power) with power adapter. Here are the things that I have tried to fix the issue. They should send you a working cable. Then it must be the power supplies for the lighthouses that are faulty and need to be replaced. 2-In-1 VR Extension Cable for Oculus Rift S/Valve Index/HTC Vive - Oculus. Just be ready to provide a bunch of ayatem reports and going back and forward a couple of times (with up to 2-3 days between answers) Be polite and good natured and you should get the cable for "free" Happens after 30 seconds, you get 2 quick black flashes, maybe a third, then black. Warranty claim rejected. (now obviously there are other problems people may have, I'm just saying there is obviously something valve needs to address, and that something is the analog sticks. Didn't need to send the old one back, and I was pretty honest that I thought it was my fault the original one was broken to begin with. Hi folks, I have a question regarding my Valve Index. The cable was damaged at the large connector. Aeto. Link: Valve Index Headset Head Strap Lights blue in standby mode, and no display. 4. 99 It could be a faulty cable. We have it plugged into a 6800 XT on an MSI MEG x570 Unify mobo. i also noticed a black or dark purple line on the left camera of the headset, and a crackling noise from the left speaker, when certain sounds where playing. All returns must Title. When I replaced my cable with a new one, I no longer had the black screen issue or the visual artifacts. Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. Otherwise it's hard to know whether it's a driver issue, which it sounds like to me, or you have a faulty chord, as Raterix stated. I tried to RMA faulty parts from my Index, but it's warranty period expired, and As for warranty, I just got my 2nd free replacement cable (this one was a refurbished cable but works perfectly) from Valve even though I have a release date Index and am way past warranty. No issues with knobs (and i use all of them all the time), or glue melting. Replace a damaged or missing I/O board cable in a Valve Index Headset. they gave me a new cable 6 months out off warranty . After that, they stated my cable was likely faulty and sent me a new one (another Gen 1 cable). Unplug it from the PC/power and hold the HMD up to let the cable untwist itself. Keep up the good work Valve :) It just might work if you lie and claim valve sent you a faulty product (the cable you returned back was in the box all along, make sure the cable is clean and looks new if you try this), however: if your complaint is illegitimate or determined to be fraudulent, your account can be closed by your credit provider, which can affect your score. the comfort. I read here of someone being refused support when their Index was out of warranty, which I find disgusting and will definitely influence my next headset purchase decision. Removed all useless drivers. Also fit of the index is still the best on the market and the quality of HMD and knuckles is unmatched. I also use a carabinier to keep the cable attached at my waist which helps keep the cable out from under my feet as well. If so, it's likely a faulty cable. Alternatively you can search up your monitor and DL the latest drivers, check if the pins are straight on the cables and monitor, search up similar questions regarding your issue and compare, look into the sleep options for Valve Index Right Controller Adjustment Strap and Elastic Band. So simply Hopefully it's something simple like a faulty cable. I've had to RMA one of my controllers because the power button decided to go faulty. I guarantee it’s a cable issue I’ve been dealing with a similar issue with my steamvr saying my display is disconnected and I messaged steam 3 weeks ago and have been going back and fourth with troubleshooting and providing proof through reports and it That said if you hate Facebook, then Valve has the leg up. The tracking still works but the screen of my Valve Index is now black. Last night the screens where so bad and the audio kepts popping so often that I finally took my headset off and (very) carefully ripped the cable connector out of the headset from behind the face gasket blew on them and stuck it back together. I cut open my headset cable to You (your friend) upon purchasing an Index are entitled to Valve replacing any parts of your headset kit that is not working properly. New Cable Needed. Could be that one of you damaged the same connector when plugging and unplugging it. Upon plugging in my Index for the first time I get the dreaded USB device not recognized. Tried it on a friends computer who also has an Index, does the same, his works fine. SteamVR (v1. Successfully extend your Valve Index tether 10m/32ft flawlessly! Index Mod Maybe I got a faulty unit. r/Amd. I cant think of anything else and you have certainly done a lot of fault isolation. 2). My room and computer are virtually silent, which makes it even worse as this is the only device in my room producing noise. 1; 2; iFixit Buying Guide. iFixit Buying Guide. In the Developer Web Console, I see this message pop up all the time - Thu Dec 31 2020 23:04:21. The only difference is unlike the Oculus with their USB C cable, the Index has a proprietary 125 dollar cable. Couldn't be happier. After a while I found out about VR cover and they have a head strap cover for the Index and I wanted one to keep my headset cleaner or whatever, but it actually acts as a holder for the wire which was really handy cause the tape was really annoying and flimsy. Issue got resolved, it ended up being a faulty cable. I for the life of me can't get this thing to turn on anymore. Either way, it didn't work out for me after spending a lot of time troubleshooting and trying to make it work. The only issues for me. everything's fine, no faulty parts recieved, RMA process seems to take a big longer (maybe 1 The new Valve Index refund will be with the new or same problems (maybe worse). I have found people saying it's because of a faulty cable, but if that was the case, shouldn't the effect be constant? It reminds me of some kind of electrostatic tldr: my motherboard tried to be clever and save processing power disabling "Global C- State" in BIOS solved the issue long version: VR worked, rebooted my PC, VR not worked anymore (Headset not detected (108)), got through all the basic steps, then opened a support ticket. The Index 2 might not be out soon. Connection Cable - DisplayPort 1. Since nearly all Index components are proprietary (as is the trident cable,) there's virtually no way that someone just has a spare laying around. I reboot SteamVR frequently, rebooted my computer a couple times, and have updated all video drivers, usb drivers, etc that I could think Youll get the cable without having to send the old one. Index HMD complete with Gasket, Trident Cable (both parts), Power Adapter, Frunk Cover. In general, it takes a few days to evaluate and process the return shipment, but failure to follow these instructions can cause severe processing delays and you may be required to pay additional shipping costs to send any missing items. irish_potato. Sounds about right, commonly these problems start appearing between around 6 to 8 months of normal usage, if you had popping audio or occasional white random firing pixels appearing before this, it's most likely that the cable is dead, this is most likely due to how the cable routes to the headset, which leads to constant bending around the connection area, typical really. Jul 1, 2019 @ 2:31pm Originally posted by Changing usb ports from 3. Absolutely no fussing around on start up anymore, it just connects and that's it. Part Number: V003909-07: Manufacturer: Valve: Good evening. Also plug the usb directly into your pc while troubleshooting in case you're using a usb hub As soon as I disconnected 1 Monitor the Valve Index works fine! In My Case I You probably can put the plastic cap back on the metal joystick rod, but it seems like ribbon cable is ripped off, so it wouldn't detect your thumb when it just laying on it, only directions and clicks. 12. Use your hand to gently pull the face gasket straight off of the headset. have been stick drift and cable problems The Valve Index is Valve’s first solo entrance into the VR space, having teamed up with HTC previously to bring the Vive headset to market. Make sure that Link Box is connected to the power supply. When I reviewed it, I praised it as probably the best headset I have tried. Because everyone who wants one deserves A Bra That Fits! So, I purchased the valve index in late November, I received it in December. The cable can be unplugged underneath the facial interface. There have been numerous reports of people having problems with faulty USB cables, so consider this option if your VR headset is not detected. Number of reviews: 1. Related Valve Index Virtual Reality headset Virtual reality Parts for Valve Index virtual reality headsets for DIY repair. I had shipped the HMD but it got returned to me a few weeks ago due to Brexit. If it isn't, Valve is good with their customer support. Sale price $12. 0 base stations ass mounted near the ceiling pointing down into the playspace. I'm very impressed with how quickly Valve shipped a replacement. Your issue might be cause of either a loosened cable, or a faulty cable. I install SteamVR, plug in the base stations, charge the controllers and connect the headset to the appropriate ports, everything hooked up. Even better than the day I got it. iFixit is an official Valve partner. Based on my experience with this box, I would not recommend it for use with the Index. Tried all usb ports. Replaced the Valve Index Cable. Parts for Valve Index virtual reality headsets for DIY repair. I’d suggest trying reseating the cables and if it’s still happening try opening a support ticket with Valve to try and get a replacement cable. If you edit the cutoff frequency in the feature's settings menu you can effectively eliminate the problem, though I assume it comes at the cost of less Valve Index controller has no tracking Or do i just have a faulty controller? #23. All my base stations do this so it is not a faulty unit thing. Where the 3 base stations dot have direct line of sight with the headset as I mainly play Valve Index Replacement Tether VR Cable Kit for Virtual Reality Headset . We offer easy, convenient returns with at least one free return option: no shipping charges. Regional Adaptor. Valve Index Headset; Valve Index Base Stations, HTC Vive Base Stations, or HTC Vive Pro Base Stations; Valve Index Ready PC; Get it now. Click here to jump to that post. Loving the thing! During one of my last sessions I accidently smashed one of the controllers against the table. I left it running for maybe 2 hours and came back to it splitting the vision with thick black bars in-between and rapidly switching colors from green to blue to pink. 99 $ 199. Let me preface by saying I've tried every single posted solution on google, reddit, steam's troubleshooting guide, etc. The customer service aspect of Valve is unmatched. I email valve asking if there is anyway to fix it, it was under warranty but I told them that I myself broke it. If non of that works you need a new Google for "pixel flickering valve index" and see if other experiences matches yours. Yesterday everything worked without a problem, since then no updates were installed, today the Index headset is not detected anymore. There's an add-on for steam called fpsVR Valve Index is high-fidelity virtual reality. The only thing I can think of is to try reconnecting the connection at the headset. So, my Valve Index just did this weird splitty thing for, idk, a minute. 00 ribbon cable with buttons than shipping both ways for controllers (or in my case a full kit). x2 cable issues that needed replacement (im in the process of getting my 2nd one rn, and i had to fix the stick drift myself because im on a non supported region and the cost of doing a rma was excessive. I would reset the cables/computer and if the problem persists, contact Valve. I use one for a 1440p/165Hz display and the other for my Index. The trident cable will incle a new do cable and the trident-to-DP connector. - The cable is faulty and overheats the current stabilizing circuit in the vr headset. My headset has recently started losing connection to the base stations. Anyone can help? Edit: I got a new cable and it works now. Faulty DP cable maybe? #2. Superior displays and optics, off-ear audio, and adjustable comfort. Now this controller is not broken, works fine, but something inside has cracked. Tried using his cable (the little 3 way thing) and it still does it. Generally my cable stays directly behind me. Fine, I said. You can try reseating the checked if usb ports, display ports, power were at all faulty (they all work) Reinstalled SteamVR and deleted old SteamVR files before reinstalling. This has occurred with brand-new, first-party cables for Quest 2, Valve Replace a damaged, frayed, or malfunctioning cable Tether and Trident cable set for a Valve Index Headset. 1 Connection Cable featuring DisplayPort 1. 0 to 2. 897 - Steam INIT. Valve Index Headset I/O Board Cable. I had a problem in my headset where one of the two Bluetooth radios was faulty. index hmd (this has three 2. Jul 27, 2020 @ 8:18pm or weak psu I'm glad it doesn't seem to a faulty/underpowered hardware problem in my The biggest problem I have is the fact that it seems like you can't get another cable after your warranty expires. Sale price £139. I spoke to Valve's support and after a few times back and forth they send me a replacement for the right speaker. 99. Just today I got it, tested it and it worked as intended! In other words, this was an extremely pleasant experience and the customer support was great. I'm just gonna paste what seems to fix a fair amount of issues Remove the cable from the top left of the hmd under the face gasket. The nofio adapter eliminates the cable between your Valve Index and the PC. So, I reached out to HP again. They really make you jump through I accidentally stepped on my cable while dancing in VR, causing that piece to snap off. Edit 2: I got a new cable and it works flawlessly with the new cable. FREE Returns . All rights reserved. I used zip ties for a bit, but later switched to velcro cable ties. I want to buy a used valve index for around 600 (this is my budget, but anything lower I would take depending on how low). I have tried all the standard troubleshooting steps which included ensuring the cables are seated properly at the power outlet, the power connection, the breakout plug, the displayport and the USB. Members Online. Learn more. Valve Index Headset Face Gasket. Sounds like a faulty cable. I have been wiggling the tether while it is on my head to see if I can convince myself it is a faulty cable. It was working perfectly fine up until this moment. My old cable port is broken so I brought the new cable from some web seller with 120 dollors. . -Restart Steam VR -Re position the base station -Restart the computer I've had my Index for a few years now, but I bought it when I was living in Europe and thus don't have the US power cables I'd need to use the damn thing where I currently live. I'll buy another cable, because my kid's five hundred Well you will have to unplug it anyway if they send you a new one. It is, together with the Oculus Quest, the defining headset of 2019. Happened to friends of mine with multiple RMAs (talking bout controllers only), since a couple months, I did RMA a controller myself, and friends too. 0 connections. The display port adapter only fits one way. It turns out Valve sent me a faulty Headset and there sending me a new one thanks for the help everyone uhh bro a valve index is a pc vr headset only so cable Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. 1st chk all ur connections . Compatibility. I always hear the USB connection noise when I plug it in. They are currently out of stock of the cables and don't have an ETA on getting more so I don't know for sure if that will fix my issue I have a ticket open with Valve and they are shipping me a new cable. Tilting the front of the valve index at large degrees of an angle to peek under the VR headset or to take it off and put it on. Sensor arrays, cables, and small parts all tested and guaranteed with fast shipping and easy returns. The face gasket is held in place by four magnets that secure to screws in I just call them cable clips but Valve might call them Tether clips while an official reseller of the clips lists them as "Valve Index Headset Head Strap Clips. ” IGN Headset. So I know it's not my PC, nothing I do makes any difference, seems like something inside it is crashing or such. Power off and unplug your Index before you begin your repair. Replace a missing or damaged Adjustment Strap and Elastic Band for a Right Controller for the Valve Index. It exhibited symptoms similar to what you are describing. Wall mount storage for Valve Index controllers and headset ; Holds Both Valve Index VR Headset and charges USB VR Controllers ; Charger Station Base: Wall mount storage for Valve Index Vr controllers and headset. Asked for a replacement and it fixed it. nvidia website, not the vendor. Welcome to /r/AMD — the subreddit for all things AMD; come talk about Ryzen, Radeon, Zen4, RDNA3, EPYC, Threadripper Hmm, the best thing to do will be to open a ticket with Valve, they will ask you to take several steps to try to get it working. 16) is able to connect to the headset, and I can "wake up" the device by moving it around and putting it on my head (this takes the device out of stand by mode, but does not turn on the display). Recently, my Index has had this weird issue where the screen will just randomly turn off for around 2-3 seconds, and then turn back on like nothing happened. r/virtualreality. A couple of months ago, I bought a second hand valve index from a guy near me who bought it in 2019 but used it extremely carefully and well. If green spots disappear, then your long cable is faulty, or, its connection inside of HMD is loosened up - try and fix that. Hi folks. I check the cable going into the index itself in the top left, make sure it's nice and snug. I dropped my lighthouse by mistake, it was my own fault that it broke. I'm not exactly sure what FBT trackers I will take in, but I'll likely go with the ones that don't need a base station, but for the index I'm not sure if I need everything or can use And I am planning to create a much larger play space than what the current cable can support. Cable has no physical damage, just gets HOT. I tried already - restart PC - reinstalled Valve VR - tried different USB ports - The blue lights on the headsets are on, but no response at PC Any ideas? Help is really appreciated disconnect the quick disconnect between the trident cable and the index's cable reboot once you start steam, reconnect the quick disconnect. That failure point applies if you own a valve index VR headset. I have the Valve Index headset connected to my computer, but the headset display will not turn on when I wear the device. Compact and Stable Design : Takes up minimal space next to your gaming pc. Would it not be best to simply ask Valve support? I had both my controllers and the cable replaced long after 12 months had passed but not before 24 months. Just got my fresh valve index this morning and thought this would be a fairly easy setup, but boy was I wrong. Replacement Cable for VALVE Index ; NOTICE:Only applicable to Valve Index, other VR devices are not applicable ; International products have separate terms, are sold from abroad and may differ from local products, including fit, age ratings, and language of product, labeling or instructions. Brand: Valve Index. 682 - WM_DEVICECHANGE message recieved. Valve Index® HeadsetONLY. All I get are black lenses. All trademarks are property of their respective owners in the US and other countries. He solicitado la devolución del cable, pero antes de llevarlo al punto de recogida, desearía cerciorarme que se tratra del cable para gafas RIFT S, But I bet the people who defend Valve when I call out their shoddy quality control will pretend this isn't a common phenomenon destined to happen to all Index headsets with enough use 🙄 Unfortunately OP, your options are to either do its happend often the first time when i got it i thught its cable maybe but yesterday i was playing vrchat and its just turn off for 30 s and then without do anything it come back again, this happend with me more like 5 times to the point i cant play so i turn it off, when i move the cable nothing happend anyone have same isues ? sorry for my bad english Replace a damaged, frayed, or malfunctioning cable Tether and Trident cable set for a Valve Index Headset. I am currently using my Index with headphones, and the experience is subpar: When I first had my Valve Index in the first few hours and did not know about the sleep mode, I almost threw up feeling so nauseated by the constant noise. I find hard that the to believe that the issue is with the DP cable and not the trident. Unplugged every cable so many times. My issue is a little unusual because my computer recognizes the Valve Index, it shows it as an audio device, and if I right click on it and press "Test" it actually shows the green bars as if it is playing sound. if not then ull have to buy a new cable theyre 130 EDIT: For anyone else who happens to see this, Valve is sending me a replacement cable. My Valve Index is now exactly one year old and two weeks ago i started seeing Sparkling Pixels appearing on the heaset display for the first time. Controllers. the resolution. Most people seem to have been sent a faulty cable. My GPU is 2080ti how faulty are brand new valve index? I'm thinking of buying a new pc tower, but if the problem was not from my My Valve Index arrived yesterday, and I have not been able to get it to work properly due to my computer not recognizing the USB. After all the troubleshooting steam support said its most likely a faulty breakaway cable and will send me a replacement. 4ghz radios: a pair of nordic semiconductor nrf24lu1p running valve's modified enhanced shockburst protocol, and a ble¹ radio to discuss things with the base stations occasionally). The joy and anticipation was quickly replaced by frustration as the Headset keeps getting disconnected. or - Your vr headset is damaged from the start, draws too much power - this has caused damage to the cable For discussion of the Valve Index. Menu Headset Controllers Base Stations Deep Dive Purchase Upgrade your experience. When I play SteamVR the widget displays a "tether disconnected at headset". 99. The thing was pristine. The Index's 19ft cable should cover For discussion of the Valve Index. 2x index controllers (each has a 2. Includes 5ft USB-C cables x2. Controllers though In total, counting left and right separately, I've had 14. The connection between HMD and PC is completely transparent to existing games, software and hardware. Follow this guide to replace the tether and trident cable on a Valve Index VR headset. The Valve Index has an issue with cable tension right where it connects to the headset, and is especially a problem when putting on and taking off the headset, with rotation causing it to kink beyond what I'd consider safe for a cable, To actually fix this you either need to disconnect one end so it can spin back freely, or rotate your headset when making the cable straight. Hopefully someone here can help me as steam support are proving to be useless. I had a Dell Visor WMR headset that also happen to have a faulty display cable, however on that one, simply wiggling the cable around and eventually holding it in place with tape was enough to get it working (and that headset was already used for a few years when I bought it, then I used it for a few more Hyperkin 9 Ft. Item arrived at my home (Toronto, Canada). I assumed it's a Index display/cable issue as the headset is either completely black or the right eye is blank & left has flickering noisey/grainy looking artifacts. Unplug the USB and HDMI cable from your computer and Link Box. I've had that issue with my OG Vive and it was 100% due to a faulty cable. The VR icon doesn't show up at the top of the Steam app window while plugged in anymore. Reply reply This is the incorrect part. the fucking analog sticks. As for you, if you bought your Index using a Credit Card, check if your credit card has extended warranty for electronics. Click the enhancements tab, and enable 'Low Frequency Protection'. _I_. your computer is bandwidth limited or your cable is damaged #3. It sounds like you let your cable get too twisted up from gameplay. I had the static as well and recognized it as a lossy DP signal. Sale price $19. There is never a point. Valve was investing heavily in a company that made next gen variable lenses, in order to use them for the next Index. , randomly dropping audio and visual, sometimes one or the other sometimes both. No dead pixels, no stressed cable, all the clips are intact, the lenses had zero scratches until I I know that not so long ago, when some people got new controllers through RMA process, they've got faulty controllers out of the box, etc. • HMD cable. The audio doesn't drop out during this, and I know the controllers are still tracking because I can get haptic feedback from games based on where they are in those few seconds that the About this item . Valve Index VR Kit Includes Half-Life: Alyx. If for some reason you want to regularly disconnect your Index, do so AT THE BACK OF YOUR COMPUTER (USBC, POWER, DP) NOT THE BREAKAWAY Look after your headset and cable, DEFINITELY keep it away from direct sunlight, and it should be fine. I got a new cable in the UK 4 days after raising a ticket. Why not, I had a faulty controller and my lenses scratched i sent them the HMD and got a new one back #6. Dec 22, 2019 @ 3:22am I have an AMD Radeon 5700 with the actual drivers (19. Also make if you haven't tried unplugging the trident from the cable as well. I don't think I'll be able to count on Valve to fix the issue anytime soon. theyll make u troubleshoot 1st which is normal . I didn't think about putting a zip tie on it at the time. The cable itself doesn't look damaged in any way. Happened to me once after a few hours. I also just got my index full kit and am having similar issues & I have a 5700XT. The headset was working fine until last week. • Valve Index HMD. He also can run his Index off of a USB-C to DP adapter from his laptop the cable. I have tried everything! Updated usb drivers bought new usb pci express card bought new gpu 1080ti swapped for rtx 2080ti. I will update whether that resolves the issue or not. I can open So a PSA is that as of today at 11/29-19 Valve still seem to have the issue with faulty Valve Index base stations ¯\_(ツ)_/¯ Usually, you only need to connect the stations with your PC with a USB cable. Within a short while they confirmed they would send me a replacement hmd, and it arrived 3 days after they dispatched it. The Index set is designed to be cross-compatible with the HTC Vive and HTC Vive Pro sets, with users being able to swap out the controllers or the headset and keep the rest of their existing kit. The theory among fellow Valve Index users are that the Valve Index cable is the suspect for these faults, which may cause the black screen issue to repeat. I suggest you install Turn Signal or FPS VR and use them to keep track of how twisted you get while playing. Professional repairman with soldering station can fix the ribbon cable, but this work needs some extra experience. I plan to use this headset for many years (especially considering the price tag), and in my experience with VR headsets, the cable will break at some point, and if you don't have a replacement then it becomes a $500 paper weight. It was because my DVI cable was slightly loosened up. Uninstalled and Re-Installed Steam Honestly, I don't even know for sure but not like I can actually test it with a new cable, what happens is when I connect it, I can just barely get to steam VR home. You may recall my post from the 11th about u/OculusSupport taking forever to get back to me about replacing the faulty cable on my son's Rift S which he bought back in January. 4 4. Faulty Pixel on Legion 5. I've been following this method since the early Vive days and haven't had The fix for me was to plug the Index's Display Port cable into a different port on my video card (a 2080TI, in my case): when it was plugged in to the Display Port *below* my main row of connectors on the card, I had some green "sparkling" pixels on dark backgrounds. 682 - Parts for Valve Index virtual reality headsets for DIY repair. I am worried it is, but can’t convince myself either way. Valve has been pretty awesome with customer support. Thanks to its supreme design (that fostered very positive reviews) and the hype created by Half-Life: Alyx, it is gone sold-out in all the 31 countries it is sold in. I would ask Valve for an advanced RMA for new power supplies so you dont have to wait longer than necessary. Also, Valves RMA policy is absolute poop, they take weeks, sometimes months to process and honour replacements for faulty items. Valve Index Headset not detected (108) upvotes For like 2 weeks my index would show "glitter pixels?" All over the screen, especially noticable in dark places. Specifications. Known as the "Knuckles" during production, the controllers for the Valve Index feature a joystick, touchpad, two face buttons, a menu button, a trigger, and an array of 87 sensors that track position and pressure to create an accurate and intuitive representation of the user's hand in virtual reality. Shortly after I posted to this subreddit I contacted steam suppirt about the issue. Hi, on the second day of owning my Valve Index, the screen suddenly turned off while playing. It's been great but now I have a red blinking LED on one of my base stations. Have you tried any extensions and if so, what are your experiences with them? Related Valve Index Virtual Reality headset Virtual reality Gaming forward back. A place to discuss any and all things Virtual Reality. Big mistake. © 2025 Valve Corporation. No need to send my faulty one back. ‎Valve Index : Manufacturer ‎Valve : Model ‎V004239-00 : Part Number ‎V004239-00 : Compatible Devices ‎Personal Computer : Special Features ‎Tangle Free : Mounting Hardware ‎Cable : Standing screen display size ‎6 Inches : Batteries Included ‎No : Batteries Required ‎No : Data Transfer Rate ‎5 Gigabits Per Second : Type of My index continues to have a random audio click / tap sound , the video is also 'fraying' random flickers of blue red and green dots constantly small enough to not be a huge bother but very visible on any black surface. #15 < > Showing 1-15 of 51 comments . I think this is not a warranty thing (sadly). Just reading the posts on this forum alone will provide you with enough proof of this. Valve Index Virtual Reality headset Virtual reality Gaming comments sorted by Best Top New Controversial Q&A Add a Comment OreoDragon • Additional comment actions. When I plug the USB into the port, SteamVR recognizes the headset for a brief instant before disconnecting, and I get a message at the bottom right of my screen that reads: "USB device not recognized. It basically kept loosing tracking so my guess it's one or both of your basestations that might be faulty. Even a little movement can interfere with the signal. Headset Cable. Also, if you do end up getting twisted up, do not forcibly untwist the cable. $199. As it stands, i have a faulty HMD that i waited 2 weeks for to ship, and when it Mine snapped and I used electric tape for the longest time. Hi there, my valve index has been turning it's display off on it's own while using it from anywhere between a few minutes to an hour (if i get lucky) then puts it into standby mode (Blue LED at the front of the headset), I get a message from steamvr saying "Your headset's display cable has become disconnected. gqygyv wmc tojr cja aeaf gtls nurjg ovxadm melrxuwh sgua